Comments on: Capturing Conversations: DIY or Partner?

By: Mike D. Merrill

Mike D. Merrill — Mon, 29 Jun 2009 05:49:00 +0000

Brian, thx for an exhaustive list. I look forward to hearing your comments on Scout Labs. Additionally, are any of your existing clients using any of the other monitoring services with success?

@mikedmerrill

By: Brian Kress

Brian Kress — Fri, 29 May 2009 22:47:41 +0000

James – I’ve found myself more and more turn to Twitter search, Google Insights, and Delicious.

We’ve recently been testing Scout Labs, who’s inexpensive product (starting at $99/month) is yielding some good results. I’ll let you know what comes out of that.

Amber – sure thing! Keep pushing this stuff further. Thanks for listening.

Erin – What day do you send out your MYT? The latest blog post is sent out in the buzz on tuesdays.

By: erin

erin — Mon, 04 May 2009 18:29:22 +0000

i titled the MYT this week: Capturing Customers. My point is that if you can capture the conversations and partake in them yourself, then you can capture customers by engagement. Cool. I should have pointed people to the Clickhere blog had I known your post was so timely and relevant. How could we sync this up in the future?

By: Amber Naslund

Amber Naslund — Wed, 29 Apr 2009 16:39:20 +0000

Hey Brian,

Thanks so much for including Radian6 among your recommendations! The monitoring space is becoming so crucial to companies looking to efficiently and effectively hear what’s being said about them, but also determine the best way to engage with their communities.

Appreciate the shoutout.

Cheers,
Amber Naslund
Director of Community, Radian6

By: James Hering

James Hering — Mon, 27 Apr 2009 23:20:29 +0000

Brian,

This topic seems pretty overwhelming. What are the top three resources you turn to most and trust to give you a quick snap shot of a brand’s online vibe?